I ordered this part to repair my failing TV. In dealing with FTV parts the transaction and delivery were fantastic. However the real reason that I am writing this review is not so much because of the part, but more so because of the customer service. After my item was delivered a follow-up email was sent to me giving me the option to write a review on the part and my experience. When I explained that my new part did not work, FTV lept into action and took care of me. First they attempted to replace the part but when Bryan realized there no more currently in stock, they quickly refunded my money. Not often do you get the opportunity to get a response from a person, follow up, and good customer service with problem resolution all in the same company!! I found my future parts dealer. #FTVPartsFan